Dynamic IVR Solutions that Empower Customers

Ecosmob’s bespoke IVR solutions have allowed organizations to gain a competitive edge. Its IVR software development is a component of the IVR project where the team is employed in designing an automated calling machine solution. Ecosmob equips to establish a dynamic IVR builder to offer exemplary IVR solutions for the clients per their requirements. With our best IVR software development module, we provide a great calling and customer-friendly experience. The indulgence of call routing in IVR solution improves the overall customer experience. You can now create not one but multiple multi-level IVR menus.

Several features, including DID number support, trunk management, queue management, agent management, job scheduling, questionnaire management, and customer lead management, add ease to creating a different IVR experience.

Hey There!

We’d love to help you.

    Features of Interactive Voice Response (IVR) Solutions

    Provide efficient call routing using our highly innovative
    and scalable smart multi-response menu builder.

    • null

      Drag and drop interface

    • null

      Builds multi-level IVR

    • null

      Future Scheduling / Snoozing and Answers / Voicemail recording

    • null

      Different time zone support

    • null

      Recorded message/script

    • null

      Connectivity to multiple servers

    • null

      DID numbers support

    • null

      Multi-Language IVR Support

    • null

      Prompt Management

    • null

      Reduced wait time

    • null

      Efficiently handle large call volumes

    • null

      Reduced overhead cost

    • null

      Speed up customer service

    • null

      Enable hassle-free agent routing

    • null

      Track and report customer complaints/grievance

    • null

      Interactive customer feedback reports

    Integral Elements of Dynamic IVR Solution

    Adapt to changing market and customer needs with our customizable dynamic IVR solutions.

    Reduce Customer Problems with IVR Integration
    • null

      Reduced wait time

    • null

      Reduce overhead cost

    • null

      Enable hassle-free agent routing

    • null

      Interactive customer feedback reports

    • null

      Efficiently handle huge call volumes

    • null

      Speed up customer service

    • null

      Track and report customer complaints/grievance

    Smart IVR solution

    Let the power of excellence define your applications

    Ecosmob offers best-of-breed IVR solutions with excellent design and seamless experience. Here we design several types of IVR solutions, viz. IVR for self-service, Hosted IVR, Agent-assisted IVR, and more. Several touch points make IVR solutions by Ecosmob unique.

    • null

      Automate customer-care thereby minimizing the manual intervention

    • null

      Overtaking in customer representative’s absence strengthens the belief of customers in the organization

    • null

      Topology and carrier hiding

    • null

      Garner feedback for the call to revamp the IVR menu

    • null

      Customized experience that emphasizes the customer is a delighted one

    • null

      Improve first call resolution by best-fit IVR menu introduction

    Empower Your Business Success – Unleash Its Potential Today!

    Tailored IVR Solution

    Our dynamic IVR Builder ensures that multi-level support is given to the customer while connecting with the contact center. You can integrate the IVR with any CRM for full functionality. There are several pain points that are combated using IVR solution.

    Traffic congestion and long- queue lines may occur when the call volume exceeds a certain threshold. This must be resolved immediately to minimize the wait time and save the brand’s reputation.

    Our IVR Software Development process develops apps that easily let you manage high call volumes at a lower cost. This self-service solution aims to route callers to various menus and resolve the call without directing it to a live agent. These calls are switched to an agent only if the Interactive Voice Response System cannot resolve the concern.

    Why choose Ecosmob as your IVR solution partner

    IVR is the first point of contact while connecting with a Contact Center. The IVR solution deployed at the Contact Center greets you first and provides multiple options. With the robust features of custom-made IVR solutions developed by Ecosmob, you can handle a massive volume of calls made per second. The interactive voice response solution lets you skim through the options quickly, especially during peak calling hours when you might have to wait in a queue. The smart on-demand IVR solutions by Ecosmob have instant set-up, cost-effective pricing, real-time reporting, CRM integration, a user-friendly portal, and more.

    Menu