Session Border Controller (SBC) Solutions in VoIP

The need for an SBC in your communication business usually depends on the size and complexity of your network and the type of services you provide. 

For instance, if you operate a small communication business with a limited number of endpoints and low call volumes, you may not require an SBC. On the other hand, if you are a growing business, and start to handle more traffic and support more endpoints and services, an SBC may become necessary to ensure the security and reliability of your network.

Session Border Controllers (SBCs) generally don’t come with real-time billing functionality, as their primary role is to provide security, connectivity, and quality of service for communication sessions. However, some SBCs may integrate with third-party billing systems that can provide real-time billing functionality.

For contact centers, Session Border Controllers (SBCs) play an important role by providing security, connectivity, and quality of service (QoS) for voice and video communication sessions. This enables contact centers to provide better support and service to their customers.

Session Border Controller (SBC) in Voice over Internet Protocol (VoIP) communication is used to manage the signaling and media streams that are exchanged between two endpoints, such as two IP PBXs or a VoIP gateway and an IP phone. It acts as a security firewall for VoIP networks, protecting them from security threats and attacks by screening all incoming and outgoing SIP (Session Initiation Protocol) messages. 

In the telecom sector, a Session Border Controller (SBC) is a network element that is used to manage the signaling and media streams that are exchanged between two endpoints.