Businesses are all about good sales, and good sales are all about good communication. If communication is poor and less effective, it may affect customer service and sales.
As covid-19 hit the global economy and businesses worldwide, it made us rethink many of the enterprise systems we relied on earlier. One of the immediate requirements was effective and reliable enterprise communication solutions. That’s where enterprise voice solutions or enterprise VoIP come into play. It unlocks many features to facilitate the best of both worlds in enterprise communication solutions.
What is Enterprise Voice?
Enterprise voice services are complete business communication solutions that are beyond the primary voice feature. They are more scalable, highly customizable, and mobile. You can easily amplify your business network through seamless global communication with a VoIP-enabled device or computer as an audio device.
The enterprise voice offers effective communication solutions for internal and external teams. It lets you connect calls irrespective of geographic location or different time zones. You can also enjoy the benefits of end-to-end secured calls, messages, and heavy call loads at meager prices compared to traditional PSTN.
Note – (Enterprise VoIP and Enterprise Voice are the same. However, enterprise voice is mainly used for voice solutions in enterprises).
Features of Enterprise Voice Solutions
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Build-In AI
With its breathtaking capabilities, AI is bringing a radical shift in the telecom world. For example, automated chatbot responses, real-time note-taking, and sentiment call analysis. Such real-time features help improve relations with customers.
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Auto-Attendant
- Do you receive high volume calls and need more workforce to answer them?
- Need help with odd-hour business calls?
The enterprise voice feature, auto-attendant, takes care of all of this. This feature works on the pre-defined set of solutions that solves the primary queries of the user. It is a boon for small businesses with financial constraints on hiring employees for odd-hour shifts and global businesses to improve productivity.
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Visual Voice Call
This feature lets you transcribe the voicemail message into a text. It liberates you to check the vital voice call in the text form, even in the middle of an online meeting.
Benefits of Enterprise Voice Solutions
As the business grows, there comes an impending question,
Is it scalable enough? Does it support evolving industry and its requirements?
The answer is yes if you own an enterprise voice solution. Since it is scalable, cost-effective, and reliable, enterprise voice solutions are the number one choice for small and large enterprises.
Additionally, when enterprise voice solutions are combined with cloud technology, it multiplies the benefits. You can access data without any dependency on infrastructure.
Let us discuss these benefits in detail.
1) Cost-Effectiveness
Unlike traditional telephony solutions, enterprise voice services are way more cost-effective. As per statistics by Tech. Co, at least 40% of local call savings are made by small businesses that switched to enterprise voice. It makes domestic and international call connectivity very reliable and affordable for a business with a strict budget.
It typically follows a subscription pricing model and lets service providers take the overhead of timely maintenance and system upgrades.
2) Security
Connectivity with the internet is a power in itself. However, some roadblocks appear when VoIP infrastructure is exposed to the internet and is prone to security issues. Enterprise voice takes care of such vulnerabilities. Security packages such as IPSec (Internet Protocol Security Encryption and Voice over secure IP) accompany enterprise voice solutions. These solutions offer end-to-end security to the communication session. There are more ways to tackle and secure enterprise voice systems. You may enjoy reading VoIP Security: Threats and Remedies for in-depth analysis.
3) Seamless Communication
Globalization has connected different geographies. The role of enterprise voice solutions is to facilitate effective collaboration among users sitting in varied locations. It offers an agile solution that is secure and smooth. Users can connect in real-time and share files and data while on call.
4) Integration
Integration is one of the most daunting steps when switching to different communication solutions. While some solutions possess a complex process, integration of enterprise voice is very smooth. You can easily integrate it with various devices into one network. Call transfer and multiple device options are easy to incorporate with enterprise Voice.
5) Easy Team Management
Enterprise voice services track and manage team communication. It lets you analyze the flow of calls and secure incoming calls. You can also follow the call log details from the central cloud server. Enterprise voice makes communication and collaboration easy.
Also Read: Top 7 Enterprise Voice (VoIP) Trends to Watch In 2023
What is the Difference Between Business Voice and Enterprise Voice?
On a generic level, business voice and enterprise voice provide similar services. For instance, calling options – domestic and international, file sharing, audio conferencing, messaging, and screen sharing. However, some considerable difference exists between the two that defines their capabilities.
- Enterprise voice has enormous potential and caters to unlimited business voice licenses. On the flip side, you can only purchase a limited number of permits with business voice.
- Business Voice offers all the essential features you require in your phone system.
However, sometimes, you must be very selective about components and requirements per enterprise infrastructure. Enterprise voice takes care of this very effectively, as it offers an array of features and services that are highly customizable.
What Kind of Organizations Require Enterprise Voice?
The kind of organizations that falls into the following categories mainly requires enterprise voice. These are the organizations that are-
- Highly mobile
- Have global footprints
- Willing to take communication and collaboration with clients and partners to the next level
- Willing to upgrade the existing communication system
Conclusion
Enterprise voice communication system is the stepping stone for organizations to achieve uninterrupted and easily accessible communication. Enterprise voice has become more than a technology trend today. It enables three-way calling, conferencing calls, advanced call control features, virtual collaboration, and HD voice and video quality in different time zones.
This encapsulates features of HD call quality, call routing, IVR menus, voicemail, auto-attendants, call transfer, customizable caller ID, easy set-up of call center teams, and add/removal of users: easy international calls, cost-effective solution. Infusing future trends like Artificial Intelligence (AI) technology with enterprise voice solutions further enhances the capability.
