The business has expanded its wings beyond the geographical territories. Thus, juggling with the time zone difference in business is common. Still, as a businessperson one needs to make sure he/she never misses any conversation. This business need has brought greater success to the call center industry, specifically, the international call centers. The international call centers bridge the gap between customers and businesses. To run a successful call center to serve international clients and enterprises, we have introduced Contact Center Solution.
The contact center solution is a web-based software which leverages the routine tasks of the international call centers. It ensures to utilize each resource in an optimum way. Some of the value added features of the contact center software and its benefits, in favor of call center, are briefed below:
Different Web Clients
The different users of the call center need different kinds of features. The agent might need more operational features, whilst the supervisor might need more monitoring features. By keeping this variable nature in mind, our contact center software provides different web client, with different modules to the discrete call center users.
Configurable Dashboard
It is obvious that the different people need discrete view of their desktop. Our contact center solution allows to customize the dashboard as and when required. This ensures that each resource can work flexibly and get full support to perform his duties more productively.
Predictive Dialer
The contact center software has a predictive dialer, which makes the calling completely automated for outbound call centers. The ratio can be configured by the call center admin swimmingly. This advanced technology makes sure to dial calls based on the agent’s availability so neither agent nor the customer gets into an overwhelming state.
Skill based routing
You may assign the skills of different agents in the call center system. In an inbound call center, the call can be routed to the agent, who is skilled enough to resolve the possible query. This decreases the call time and improves the customer satisfaction.
Remote Access Availability
As it is a web-based solution, the agents and supervisors can access the contact center solution from any device, from anywhere. It allows to work after or before stipulated working hours. It also increases the employee satisfaction by offering them the flexibility of working location and time. It also ensures that you never miss any important call.
There are many more features the contact center software offers, which include all the basic call center software features + the value-added features. The contact center software makes sure to live up to the expectations and workload of international call centers. It is developed using advanced open-source technologies, FreeSWITCH and WebRTC, which makes it robust and scalable in nature. The complete feature list and other details related to Contact Center software is available here: https://www.ecosmob.com/contact-center-solutions/ The business has expanded its wings beyond the geographical territories. Thus, juggling with the time zone difference in business is common. Still, as a businessperson one needs to make sure he/she never misses any conversation. This business need has brought greater success to the call center industry, specifically, the international call centers. The international call centers bridge the gap between customers and businesses. To run a successful call center to serve international clients and enterprises, we have introduced Contact Center Solution.
The contact center solution is a web-based software that leverages the routine tasks of international call centers. It ensures to the utilization of each resource in an optimum way. Some of the value-added features of the contact center software and its benefits, in favor of call center, are briefed below:
Different Web Clients
The different users of the call center need different kinds of features. The agent might need more operational features, whilst the supervisor might need more monitoring features. By keeping this variable nature in mind, our contact center software provides different web clients, with different modules for discrete call center users.
Configurable Dashboard
It is obvious that different people need a discrete view of their desktops. Our contact center solution allows to customize the dashboard as and when required. This ensures that each resource can work flexibly and get full support to perform his duties more productively.
Predictive Dialer
The contact center software has a predictive dialer, which makes the calling completely automated for outbound call centers. The ratio can be configured by the call center admin swimmingly. This advanced technology makes sure to dial calls based on the agent’s availability so neither agent nor the customer gets into an overwhelming state.
Skill based routing
You may assign the skills of different agents in the call center system. In an inbound call center, the call can be routed to the agent, who is skilled enough to resolve the possible query. This decreases the call time and improves customer satisfaction.
Remote Access Availability
As it is a web-based solution, the agents and supervisors can access the contact center solution from any device, from anywhere. It allows you to work after or before stipulated working hours. It also increases employee satisfaction by offering them the flexibility of working location and time. It also ensures that you never miss any important call.
There are many more features the contact center software offers, which include all the basic call center software features + the value-added features. The contact center software makes sure to live up to the expectations and workload of the international call centers. It is developed using advanced open-source technologies, FreeSWITCH and WebRTC, which makes it robust and scalable in nature. The complete feature list and other details related to Contact Center software are available here: https://www.ecosmob.com/contact-center-solutions/
