Top 11 VoIP Service Providers in 2024

VoIP is a modern communication technology that has dramatically revolutionized business communication. Compared to traditional phone service, VoIP is less expensive. Moreover, it comes with assorted features to accommodate the unique needs of its users.

Currently, numerous business VoIP providers are available in the market, claiming to be the best VoIP service providers for business needs. And it may become difficult for you to make an informed decision when choosing the one.

Suppose you are searching for the best VoIP solution provider in the USA and other countries. Keep reading this blog to narrow your search for the best VoIP service providers and choose the right service provider for your business needs.

What is VoIP?

VoIP (Voice Over Internet Protocol) is an advanced technology that converts voice signals into data packets and transmits them to the receiver.

Other than offering advanced communication services, VoIP comes with various attractive features. These features include call forwarding, call routing, autodialer, third-party integration tools, and more. In general, all these features help businesses achieve better productivity and efficiency.

If you are looking for the best business VoIP service provider, this article will help you explore some of the top players in the VoIP industry. Our guide, How to Choose the Best VoIP Solutions Provider (2023-2024), will assist you in making a well-informed decision.

Before jumping onto the list of companies that provide VoIP service, let’s understand what a VoIP service provider is.

Who are VoIP Service Providers?

VoIP service providers are agents or companies offering custom VoIP software development services. They provide all the required software technology, equipment, and VoIP devices as per their client’s business needs. Most voice-over IP service providers offer their services to commercial and residential customers. Let’s look at some of the best VoIP service providers in 2024.

List of 11 Best VoIP Service Providers

Here are the 11 best VoIP service providers. You can compare the best VoIP service provider and choose the one that best suits your specific VoIP needs.

1) Ecosmob

Ecosmob is one of the leading providers of VoIP solution development services that offer customizable, reliable, and scalable VoIP solutions. It uses various advanced technologies such as FreeSwitch, Kamailio, Opensips, Asterisk, and more to help businesses build quality telephony solutions for web conferencing, UCaaS, and more.

With extensive expertise in Open Source telephony development, Ecosmob provides innovative VoIP services that can be customized to meet precise business requirements.

Different types of VoIP solutions and features offered at Ecosmob include:

• Session Border Controller
• Hosted PBX Solutions
• Wholesale VoIP Switch/Class 4 Softswitch
• Retail VoIP Switch/Class 5 Softswitch
• Unified Communication Platform
• Dynamic IVR Solution
• Voice/SMS Broadcasting Solution
• MVNO Solution
• Contact Center/Call Center
• Audio/Video Conference Solution
• Fax over IP
• Telepresence

Being an experienced VoIP solutions provider, the developers at Ecosmob can design and develop an array of customized business communication apps per the user’s requirements. Moreover, all their solutions are user-friendly and cost-effective.

2) RingCentral

RingCentral is one of the most popular providers of VoIP services. It offers high-quality VoIP phone service anywhere. Users need to have internet access. It provides different solutions for enterprises, small businesses, and startups.

Besides, all the plans at RingCentral comprise various attractive and advanced features. Even their introductory plan has features like access to the mobile application, voicemail capabilities, and toll-free numbers.

Different types of VoIP solutions and features offered at RingCentral include:

• Internet fax and voice, text
• Videoconferencing
• Multi-level auto attendant
• Cloud-based hosted PBX system
• Advanced call routing functionality
• Call forwarding
• Alerts for missed calls, SMS, Voicemail, and online faxing.

RingCentral offers unlimited calls within the US and Canada. They also provide robust mobile applications for both iOS and Android operating systems. The users will find all the essential features and functionalities they seek in a particular solution.

3) Nextiva

Nextiva is a well-renowned name in the list of VoIP providers in the USA. It provides a range of solutions designed for different sizes of companies. Primarily, the company offers solutions for essential, professional, and enterprise customers.

The communication solutions offered by Nextiva are HIPAA-compliant. Besides, it secures its VoIP phone service using Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption to avert third-party interception of calls.

Different types of VoIP solutions and features offered at Nextiva include:

• HD VoIP Phone Service
• Unlimited Business Text Messaging
• Unlimited Online Faxing
• Advanced Call Routing
• Conference Bridge
• VoIP Caller ID
• Text messaging
• Auto attendant
• Voicemail to email
• Call queuing
• Unlimited calling, etc.

Users can enjoy unlimited calling within the US and Canada by using the VoIP solutions offered by Nextiva. Another exciting thing about Nextiva’s offerings is that the video calling feature is available with all their plans.

4) Ooma 

Ooma is among the top-notch names when searching for the best VoIP companies for small businesses. Companies with low budgets can find attractive VoIP packages at Ooma. Though it doesn’t include more advanced features, it still has everything for businesses looking for an easy-to-use VoIP solution.

The basic package Ooma provides includes a virtual receptionist, Voicemail, call forwarding, and logging. Additionally, the users can access desktop and mobile applications for better connectivity.

Different types of VoIP solutions and features offered at Ooma include:

• Voicemail to email transcription
• Call monitoring
• Toll-free options
• SMS messaging,
• Software phone
• Ring groups
• Video conferencing, etc.

Ooma is undoubtedly one of the best choices for small businesses searching for easy-to-use and cost-effective VoIP solutions. All the solutions offered by Ooma are user-friendly, and no fixed contract is required to use their services.

5) 8×8

Another best VoIP phone service provider that provides excellent features at a reasonable price is 8×8. It offers different packages like Express (Basic communications package for small businesses), X2 (All-in-one voice, video, and chat for larger teams), and X4 (Advanced call handling and analytics), based on the user’s needs.

The basic package at 8×8 comes with voice calling, video calling, unlimited messaging, multi-level auto-attendant, and high-level support.

Different types of VoIP solutions and features offered at 8×8 include:

• Visual voicemail
• Auto attendant
• Video conferencing
• Business SMS
• Team messaging
• Built-in contact center with AI-powered workflows
• Local and toll-free numbers
• Call management
• SMS messaging and group chat
• Analytics
• Integrations

8×8 ensures easy and quick system setup. Users can get an array of required features for smooth business communications management.

6) DialPad

Another famous name in the list of top VoIP companies in the USA and other parts of the world is DialPad. This wireless business phone system is an excellent choice for businesses with distributed teams and customers around the globe.

It provides various packages like Standard, Pro, and Enterprise to meet business requirements. Its Standard package comes with various attractive features. These features include unlimited calling, SMS, & MMS, AI-powered call and Voicemail transcriptions, Google Workspace & Microsoft 365 integrations, Unlimited video meetings, and Web and chat support.

Different types of VoIP solutions and features offered at DialPad include:

• Unlimited calling
• HD call quality
• Unlimited SMS and MMS
• Call forwarding
• Call recording
• Call routing
• Voicemail transcription
• Custom voicemail greetings
• Voice Intelligence
• Integrations with third-party services like Microsoft Office 365, Slack, and Google Workspace.

DialPad offers unlimited calling. It uses voice intelligence technology to ensure efficient and smooth communication. Besides, the solutions provided by DialPad can be integrated with various popular systems such as Google Workspace and Slack.

7) Vonage

Another key pioneer of VoIP services is Vonage. It provides outstanding VoIP solutions for residential and business needs (small to medium companies). Moreover, businesses can opt for different plans at Vonage per their requirements and the number of employees. These plans include Basic, Premium, and Advanced plans.

Vonage offers a wide range of features that can be customized to suit individual needs. Besides, it comes with an AI-based virtual assistant that understands voice.

Different types of VoIP solutions and features offered at Vonage include:

• Toll-free numbers
• Vonage Support PLUS
• Call recording
• Visual voicemail
• Mobile and desktop apps
• Admin Portal
• Vonage meetings
• Business Inbox, etc.

Users can find an array of call routing options at Vonage. It also provides applications for both mobile and desktop systems. Moreover, you will get easy customization options with communications APIs.

8) Mitel

Mitel is another popular VoIP service provider that offers advanced VoIP solutions for better communication and collaboration capability. Being a leading provider of cloud-based telephony solutions, Mitel offers various plans (from lowest to higher-tier plans) to suit different users’ requirements.

The app offered by Mitel works smoothly on PC, Android, and iOS devices, allowing users to stay plugged in no matter where they are.

Different types of VoIP solutions and features offered at Mitel include:

• HD-quality voice
• Video conferencing
• Email-to-voice
• Presence tracing
• CRM integration
• Mobile-first technology
• Cloud scalability and more

Even the lowest tier plan available at Mitel provides video conferences with 100 users. Users can enjoy unlimited minutes per month. Additionally, they provide applications for Android, iOS, and PC.

9) Grasshopper

Grasshopper is also amongst the best VoIP providers for small businesses. It provides different plans based on the number of phone lines and extensions the users require. With its basic plan, it offers one phone number and three extensions. As the plan scales, users get five lines and unlimited extensions.

Moreover, it lets users record personalized messages to help their customers reach the right extension for any help.

Different types of VoIP solutions and features offered at Grasshopper include:

• Voicemail transcription
• Call-forwarding
• Mobile and desktop apps
• Simultaneous Call Handling
• Custom Greetings
• Reporting
• Ruby Receptionist
• Business Texting
• VoIP/Wi-Fi Calling
• Virtual Fax
• Instant Response, and more.

Grasshopper provides a 7-day free trial option for first-time users. Additionally, it offers various features to suit different business requirements. Also, their apps are available for both mobile and desktop systems.

10) CallHippo

CallHippo is another popular VoIP service provider that allows businesses to communicate with their customers across the globe. The company claims users can set up their account in less than 3 minutes from anywhere worldwide.

This business phone system can be integrated with various popular CRMs such as Zoho, HubSpot, and PipeDrive and productivity tools like Slack and Intercom.

Different types of VoIP solutions and features offered at CallHippo include:

• High-definition voice calling
• Audio conferencing
• Auto-attendant
• IVR
• Power dialer
• Smart calling routing
• Automatic Call Distribution
• Advanced Analytics
• Call Monitoring
• Warm Transfer
• Call Recording
• Live call monitoring, and more.

CallHippo offers high-quality transcriptions. Above all, all the VoIP solutions this company provides are easy to set up and use.

11) Freshdesk

Freshdesk Contact Center can be a good fit for businesses having call centers. It offers a free VoIP plan. However, with this plan, the users must pay for every minute of incoming and outgoing calls their team uses. With other plans, users can get several free minutes and scale depending on how much voice traffic they expect each month.

Additionally, this internet phone service offers a call recording feature to help businesses monitor their employee interactions with customers. Wait queues and custom greetings options are also provided by the Freshdesk Contact Center to help users keep their callers informed.

Different types of VoIP solutions and features offered at Freshdesk include:

• Call routing to voicemail
• Multi-level IVR for smooth segmentation of calls
• Shared lines for better scalability
• Mobile app
• Custom greetings
• Wait queues
• Automated Call Distribution (ACD), and more.

Freshdesk provides service-level monitoring options to its users. Among various features, one of the best features they provide is the availability of call notes with conference calls. Moreover, users can also get a 21-day free trial option to understand the functionality and usability of their solutions.

Provider	Standout Features	Types of Solutions Offered	Unique Aspects
Ecosmob	Customizable, scalable VoIP solutions using advanced technologies	Session Border Controller, Hosted PBX, Wholesale/Retail VoIP Switch, Unified Communication, IVR, Broadcasting, MVNO, Contact Center, Conferencing, Fax over IP, Telepresence	Extensive expertise in Open Source telephony development
RingCentral	High-quality VoIP service, comprehensive plans	Internet fax, voice, text, videoconferencing, auto attendant, cloud-hosted PBX, advanced call routing, call forwarding, alerts	Unlimited calls within the US and Canada
Nextiva	HIPAA-compliant solutions, secure VoIP phone service	HD VoIP Phone Service, Business Texting, Online Faxing, Advanced Call Routing, Conference Bridge, Caller ID, Auto-attendant, Voicemail to email, Call queuing, Unlimited calling	Video calling feature available with all plans
Ooma	Cost-effective packages for small businesses	Voicemail, call forwarding, call monitoring, toll-free options, SMS, software phone, ring groups, video conferencing	User-friendly solutions, no fixed contract
8×8	Reasonable pricing, comprehensive packages	Visual voicemail, auto attendant, video conferencing, business SMS, team messaging, contact center with AI, call management, analytics, integrations	Easy and quick system setup
DialPad	Wireless system ideal for distributed teams, AI-powered features	Unlimited calling, HD call quality, SMS/MMS, call forwarding/recording/routing, voicemail transcription, Voice Intelligence, integrations with major services	Voice intelligence technology, integration capabilities
Vonage	Customizable features, AI-based virtual assistant	Toll-free numbers, call recording, visual voicemail, mobile/desktop apps, admin portal, meetings, business inbox	Customization with communications APIs
Mitel	Advanced cloud-based solutions for communication and collaboration	HD-quality voice, video conferencing, email-to-voice, presence tracking, CRM integration, mobile-first technology, and cloud scalability	Video conferences with up to 100 users
Grasshopper	Tailored for small businesses, scalable plans	Voicemail transcription, call-forwarding, mobile/desktop apps, simultaneous call handling, custom greetings, business texting, virtual fax, instant response	7-day free trial, personalized messages
CallHippo	Quick setup, integration with popular CRMs and tools	HD voice calling, audio conferencing, auto-attendant, IVR, power dialer, smart calling routing, call distribution, analytics, call monitoring, warm transfer, live call monitoring	Easy setup and use, high-quality transcriptions
Freshdesk	Free VoIP plan option, service level monitoring	Call routing, multi-level IVR, shared lines, mobile app, custom greetings, wait queues, automated call distribution	21-day free trial, call notes with conference calls

Pros and Cons of VoIP Service Providers

Here are some of the pros and cons listed below:

Pros of VoIP Phone Service	Cons of VoIP Service
VoIP phones are not tied to a specific geographic location, allowing for international office expansion or flexible employee locations. Being a digital nomad is simplified, aiding those unable to make it into the office.	VoIP communication requires a stable internet connection, which can be compromised during adverse weather conditions, limiting its reliability in remote or rural areas.
Virtual phones are accessible on multiple devices, enabling connection from any internet-enabled device and offering a seamless switch between devices like phones and laptops, thereby widening possibilities.	The connection quality can be laggy depending on the app or provider, necessitating perfect compatibility between phone, app, and internet provider for good call quality.
VoIP services often include valuable features at no extra cost, such as a multi-level IVR or business contacts, enhancing the service value.	VoIP requires a continuous power supply, from the plugged-in router to the charging phone, indicating that going wireless still involves some dependencies on physical connections.
The costs associated with VoIP are generally lower than traditional phone lines, eliminating the need for equipment or rental fees and including a valuable package of features, making VoIP an attractive alternative.	Emergency call support may not be available with VoIP communication, necessitating the maintenance of a traditional phone line as a backup for emergencies.
Virtual phone services are easily scalable and can be quickly adjusted to include more phone numbers, making them toll-free or vanity, facilitating business growth and adaptation.	The potential for binding contracts or hidden costs exists, similar to traditional landline services, emphasizing the importance of clear communication with providers to avoid unexpected expenses.

How to Choose the Best VoIP Service Provider in 2024?

Selecting the best VoIP service provider is crucial for the effectiveness of your business communications and the quality of your interactions with colleagues and clients. Consider these critical factors:

• Security Measures: Evaluate the connection’s security to ensure protection against unwanted intrusions like robocalls and eavesdropping. Investigate the security of the data storage facilities and look for any known vulnerabilities or breaches that may compromise your information.
• Cost-Effectiveness: Assess what you’re getting in return for your investment. Consider the breadth of features offered, what’s included in the package, and the availability of a free trial to test audio quality. Also, compare the pricing with that of competitors to ensure you’re getting the best value.
• Comprehensive Features: Examine the variety of features available with each plan. Look for essential VoIP service provider functionalities such as Toll-Free and Local Numbers, International Calling, Caller ID, Customizable Greetings, Music on Hold, Call Routing based on Business Hours, Vanity Numbers, Advanced IVR systems, and more.
• System Integration: Determine the ease of integrating the VoIP system with your existing workflows. The goal is to avoid the complexity of managing multiple disconnected applications. Check if the best business VoIP solution provider offers seamless integration with your current tools to streamline operations.
• Compatibility and Technical Requirements: Verify that the VoIP service is compatible with your existing hardware and software, including specific requirements for operating systems like MacOS or mobile platforms like iOS. It ensures that you won’t face any technical hurdles after subscribing.
• Reliable Customer Support: Look beyond the provider’s claims and investigate the quality of their customer support. It includes availability around the clock, various support channels like live chat or ticketing, and honest customer feedback on professional review platforms to gauge the reliability and responsiveness of their service.

How Do VoIP Service Providers Help You Grow Your Business?

The optimal VoIP service depends mainly on your team and business’s specific needs and operational dynamics. There’s no one-size-fits-all solution in this diverse market. Ecosmob provides various Enterprise VoIP solutions tailored to different needs, such as VoIP development for service providers, VoIP solutions for enterprises, and customized VoIP applications. Our offerings include:

• IP PBX Solutions: Ecosmob offers IP PBX services suitable for small to large enterprises, providing features like voice, video, and data integration, along with advanced telephony features.
• VoIP Soft Switches: These are crucial for managing VoIP calls across different networks, and Ecosmob provides softswitch solutions catering to Class 4 and Class 5 service providers.
• SIP Trunking Solutions: Ecosmob might offer SIP trunking services, which enable businesses to replace traditional phone lines with VoIP.
• Mobile VoIP Solutions: Ecosmob may also offer mobile VoIP solutions, allowing users to make VoIP calls from mobile devices using their software.
• Custom VoIP Solutions: For businesses with specific needs, Ecosmob might provide custom VoIP development services to create tailored VoIP applications.

Ecosmob offers a comprehensive range of VoIP solutions tailored to meet the diverse communication needs of businesses. The solutions are highly customizable, scalable, and cost-efficient, making them a preferred choice for businesses looking to modernize their communication networks. By choosing Ecosmob as a VoIP solution provider, companies can benefit from customized, scalable, and efficient communication solutions designed to meet modern enterprises’ dynamic needs. 

Connect with the professionals today for more information about how Ecosmob can help your business achieve the desired success with its advanced VoIP solutions!

FAQs